Questions
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Getting Started
- What is a SRS Cash Card?
- How do I get a SRS Cash Card?
- How does my SRS Cash Card work?
- Do I need to activate my SRS Cash Card?
- What should I do if my SRS Cash Card number is lost or stolen?
The SRS Cash Card is a smart, reloadable, and safe virtual and or physical card that you can prepay with cash in order to purchase goods and services both online and offline wherever VISA or MasterCard debit cards are accepted. Because it is a pre-funded card, you only spend what money you load on it and you can get it without a credit check or bank account. Simply purchase a SRS Cash Card at our nearest agent location, load it with the cash amount you choose and enjoy the purchasing power of VISA or MasterCard. You can use it to make purchases of goods and services in-store, online, or by phone.
Because it is prepaid, spending is limited to the amount of money you load onto the virtual card. Plus, because it carries the VISA or MasterCard logo, you can use it anywhere VISA or MasterCard debit cards are accepted. Each time you use your SRS Cash Card, the purchase amount is automatically deducted from your card balance.
You can add money to your SRS Cash Card at any of our agent locations.
Yes. Review the materials that came with your SRS Cash Card for details. Please note, all agents are required to collect specific cardholder information (name, e-mail address, contact number, and Government issued photo-identification) prior to card activation.
Report lost or stolen card numbers immediately to any of our agent locations by calling the toll-free number listed on the back of the card or in the card materials. We recommend making a note of this toll-free number and keeping it in a safe place in case both your card number and the accompanying materials are lost or stolen.
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Loading and Adding Money to My SRS Cash Card
- Is there a limit to the amount of money I can add to my SRS Cash Card?
- What should I do when I've spent the original amount I put on my SRS Cash Card?
Yes. For specific details about your card limits, please contact the agent that issued your card by calling the toll-free number listed on the back of the card or in the card materials.
You can simply add more money to your card. It's called "reloading" your card and you can do it any of our agent locations. Feel free to contact us for specific directions on loading additional money to your card.
Keep your card - even after the balance is depleted and you decide not to add additional money to it - in case you need to return any purchased items. You might be asked to present the card when returning items purchased with the card.
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Where to Use My SRS Cash Card
- Where can I use my SRS Cash Card?
You can use your card in-store, online, or by phone, wherever VISA or MasterCard are accepted. There are some guidelines for special transactions that you should be aware of before you shop – refer to the next two questions for more information.
Returning purchases – store return policies may vary. You may receive a credit to your card, a cash refund, or even a store credit, depending on the particular store. A credit to your card may take up to one week to process before it is available for use.
Paying bills – pay just about any one-time or recurring bill.
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Making a Purchase with My SRS Cash Card
- How do I make an online purchase with my SRS Cash Card?
- What is a CVV2 number?
- Where can I find my CVV2 number?
- How do I know the balance on my SRS Cash Card?
- What if I want to purchase an item that costs more than the balance on my SRS Cash Card?
- What should I do if my SRS Cash Card is declined?
- What if I change my mind and want to cancel a purchase?
- What if I need to return an item that I purchased with my SRS Cash Card?
- How long can I use my SRS Cash Card for?
Be sure to know your card balance before you shop as most merchants cannot determine it for you. At the time of purchase, give the card to the cashier and ask to sign the purchase receipt. Or, swipe the card through the keypad and push the “credit” button, then sign the receipt. Each time you use your card, the purchase amount is automatically deducted from your card.
To get cash back when making a purchase, swipe your card and choose the "debit" button, then select the cash back amount you want from the screen options, enter your PIN, and take your cash and receipt to keep track of your balance.
The CVV2 is a three-digit security code that is printed on the back of most credit and debit cards. The number appears in reverse italic on the right-hand side of the signature panel or in a separate white box near the signature panel. The CVV2 number is used to validate that a genuine card is being used during a transaction.
Log into your SRS Cash Card Account and check your inbox for the message named "Welcome to SRS Cash Card” (this is the first message that you received after purchasing your card). All information including your VISA or MasterCard card number, CVV2, and expiration date can be found in this message. The "Welcome Message" is marked as permanent (will not be deleted by the system) so you can always refer back to it.
You can check your SRS Cash Card balance by logging into your account at www.SRSCard.com or by contacting us directly. Keeping track of your balance is a sure way to know how much you have to spend.
To make a purchase greater than the balance on your card, you will need to use a second payment method — cash, check, or credit card — to cover the difference. When making your purchase, you must tell the cashier in advance how much to deduct from your card and how much you will pay with the second payment method. However, not all merchants can handle these “split tender” transactions; and, if you try to purchase an item of greater value than your card balance, your card will be declined.
If a transaction is declined, the merchant will let you know. To help prevent this, keep track of your balance by logging into your SRS Cash Card Account at www.SRSCard.com.
If the merchant cancels a transaction at your request, it may take three to seven days for the authorization hold to be removed from your card.
Present your SRS Cash Card at the time of a merchandise return. If the merchant’s return policy allows it, the merchant will credit the amount of the purchase back onto your card.
Remember to save your purchase receipts and your card even after the funds have been depleted, in case you have merchandise returns. When returning an item purchased online, have your card number available in order to process the return. The merchandise value will be credited back to your card within three to seven business days.
All SRS Cash Cards are valid for a 12 month period. You can use your card until it expires or until the value on the card has been depleted. Once your balance on your card has been depleted, you can add more money to your card at any of our agent locations. Feel free to contact us for specific directions on loading additional money to your card.